All you need to shop with us is your prescription which should not be more than two years old. we offer you an extensive and comprehensive range of quality spectacles at prices that are much lower than in high street stores.
If you are in Australia, then as per the Australian Opticians Act, it is the obligation of any optician to provide you with a prescription. The optician will provide you with a thorough eye examination, and is required by law to provide you with a copy of your prescription for your own records. You are not under any obligation to purchase your glasses from your optician - so do not feel pressured into doing so!
Please Note: We are dispensing opticians, hence cannot be held responsible if the glasses made to the prescription provided by your optician are not suitable. We can have them remade to the correct prescription at a minimum cost.
If your glasses are for distance only, you don't need to worry about the addition. The addition value is only required if the glasses are going to be used for reading or other close-distance work. Sometimes opticians use the word 'ADD' or 'Near' instead of 'addition'. They may also write it just once, but since it normally applies to both eyes, and is almost always the same value for both, you would need to enter the same value in both places in the form. (e.g. 'Add' +2.50 - should be entered for both L and R eyes).
No - as long as you have a current up-to-date prescription (i.e. not more than two years old when ordering).
Yes, you can. If you're uncertain as to how to go about it, you can email us a copy of your prescription; we'll attach it internally for you.
No, as contact lenses have a different prescription
Simply put, it is the distance between your pupils. For a pair of glasses to optimally perform for you, the lenses need to be made to match the distance between your eyes-in such a way that the centre of each lens aligns with the centre of your pupils. To achieve this, we need your pupillary distance measurement, also called the PD measurement. All these measurements, can be taken quickly and accurately through our Veero AI application
A prescription is termed as complex if the sphere value exceeds ±4.00 or the cylinder value exceeds ±2.00 on either of the eye. Our Customer Service Team may contact you for an extra charge if our laboratory confirms that the prescription is of a complex nature or if the selected lens index is not suitable.
The maximum prescription we cater for is ± 14.00 SPH (sphere) and ± 6.00 CYL (cylinder). We recommend customers contact our team to get a quote for your order if your prescription is above ± 4.00 SPH (sphere) and ± 2.00 CYL (cylinder) as there could be an additional charge to source these lenses
The shape of your face is the most important factor when choosing any frames. The list below should give a broad idea as to frame designs:
Rectangular Faces - Oval and round frames would be most suitable with medium - or larger-sized models.
Most optical stores around the globe will do a minor adjustment for a small fee. If the problem still persists you can send it back to us and we will rectify it.
The need to order for thin lenses depends on your prescription and the frame you choose. We recommend thin lenses if your spherical power is ± 2.5 or above. This is particularly important if you are choosing a semi-rimless or rimless frame. These frames expose the lenses and choosing thin lenses improves aesthetics and overall face value! SELECT 1.67
Varifocal lenses - also known as progressive lenses - are multifocal lenses that deliver a seamless progression of distance, intermediate and reading powers to achieve all-round comfortable viewing distances, as opposed to bifocal lenses, which can only provide distance and reading visions. With varifocal lenses, you can look through the higher part of the lens to see clearly across the room and into the distance. You can also look ahead to view your computer in the intermediate zone and drop your gaze downward to read and do fine work comfortably. Also, varifocals have known to give the wearer a more youthful and sophisticated look.
Yes, multifocal/progressive lenses are available, and all the measurements needed for a personalized fit—such as pupillary distance, segment height, face width, eye width, temple arm length, and nose bridge width—can be taken quickly and accurately through our Veero AI application. This ensures a seamless and precise experience for fitting progressive lenses using advanced AI-driven digital scans
Call or email us as soon as possible. This is because we process orders as quickly as possible to ensure you receive your glasses at the earliest. For this reason, please double-check your prescription and shipping information before placing your order on our website.
We accept all major credit and debit cards which are kept secure with the strongest level of encryption commercially available.We don't store your card details on our server: all our payments are processed by Paypal, the world's leading secure payment processor. This makes all transactions 100% safe and secure
Yes, all your payment details are entered in a secure internet site that our website links with, strongest level of encryption commercially available; all transactions are guaranteed to be 100% safe and secure
We accept all Australian health funds and can help you get the most out of your annual rebates*.
We also have partnerships with over 40 health funds to provide you with a range of great discounts to further reduce the cost of your new glasses, prescription sunglasses and contact lenses. We will supply you with an invoice and provider number by inhouse Optometrist and after you receive your glasses you can claim via your health care portal
When you make a purchase online, be sure to look for the little lock icon on the bottom of your web browser to make sure that your personal information will be protected by secure encryption. You can also check this by holding your cursor over the web page in question, clicking the right button on your mouse, and selecting "Properties". Then verify that the web address shown starts with an "https". The 's' denotes a secure web server. At Otis we do not store your credit card information on our server, making your purchase 100% secure.
We aim to dispatch glasses within 14 working days on receiving the order. We aim to dispatch single vision 1.56 index orders with Spherical power of up to (-) 6 and Cylinder power of up to (-) 2 only can be dispatched within 72-hour (3 working days). However, with + prescription it can take upto 7 working days. This is applicable to stock of frames under the category ’72 hour dispatch’ on our website only.
Orders with prescription above the specified power will be dispatched within 7-15 working days depending on the requested prescription and lens specifications.
All customized orders eg. Hi-Index, Tint, Transitions or progressives etc will be dispatched within 7-28 working days
Within 14 days dispatch applies to ALL frames selected from the 3 day dispatch category, with single vision lenses. All orders with straightforward prescriptions will be dispatched within 3 business days. However, there could be slight delays on a small percentage of order because of lens breakage, frame damage or any other unforeseen issues. We dispatch 99% of simple single vision orders made from this category of frames within this period.
In the case of other frames, complex prescriptions, High index lenses, etc. it can take longer. If you have not received your glasses within 20 days from the date you place your order you can call our customer service team.
Delivery
Unless agreed otherwise in writing:
On occasion, one pair of glasses can take slightly longer than the other. This is mainly due to a combination of the lens, prescription complexity and any coatings being added. We like to get you your glasses as quickly as possible, so if one pair is ready earlier, we dispatch them to you immediately, and send any subsequent pairs as soon as they're done.
The cost of postage and packaging within Australia is free per pair of glasses. Postage to other parts of the world will cost $25 - $40. Note though, you can choose a delivery address that is different from the billing address. So, for example, your billing address can be your home address, but you can choose to have the glasses delivered to your office.
We offer you a 100% quality guarantee on all our products.
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