Shipping Policy

Version: November 2025

At Free Frame Optics, we want your eyewear to arrive quickly, safely, and in perfect condition. Each order is carefully packed by our team at our Fremantle, Western Australia office and shipped via Australia Post. This allows us to maintain high-quality service and add a personal touch to every order.

We process orders Monday to Friday.

Single Vision Prescription Lenses

Single vision orders are delivered within approximately 5 business days total, which includes manufacturing time and shipping time within Australia.
(This may vary depending on your location and courier delays, but 5 days is the standard expected timeframe.)

Multifocal / Progressive Lenses

Multifocal and progressive lenses require longer production.
Delivery is usually within 7–10 business days total, including both manufacturing time and shipping.

Processing times may vary during peak periods, public holidays, or sales promotions.

Shipping Rates

Within Australia
Standard shipping is charged at $11.15 and typically arrives within 5 business days.
Express shipping is available for $14.65, with delivery usually within 1–3 business days.

Orders over $100 qualify for free standard shipping.

International Orders
Shipping to New Zealand is charged at $19.95 for standard delivery and $34.95 for express delivery.

Shipping to the rest of the world is charged at $24.95 for standard delivery and $39.95 for express delivery.

Delivery timeframes vary by country and may range from 7 to 21 business days depending on your location and customs processing.

International customers are responsible for any customs duties, import fees, or taxes charged by their local authorities.

Order Tracking

Once your order has been shipped, you’ll receive an email with an Australia Post tracking number.
Track your order anytime at: auspost.com.au/mypost/track

Delivery Address Requirements

Please ensure your shipping address is accurate and complete when placing your order.
Free Frame Optics is not responsible for parcels delivered to incorrectly entered addresses.

If you need to update your address, please contact us immediately at:
📧 support@freeframeoptics.com

Address changes cannot be guaranteed once your order has been processed or shipped.

Customs, Duties & Taxes (International Orders)

International orders may be subject to customs inspections or local duties.
These charges are not included in our shipping rates and are the responsibility of the customer.

Failed Deliveries or Returned Parcels

A parcel may be returned to us due to:

• Incorrect or incomplete address

• Refusal to accept delivery

• Unclaimed parcels

If this occurs, we will contact you to arrange redelivery.
Additional shipping fees may apply.

Damaged, Missing, or Lost Parcels

If your order arrives:

• Damaged

• Opened

• Missing items

Please contact us within 48 hours of delivery so we can investigate and assist.

If your parcel is lost in transit, we will work with Australia Post to resolve the issue and provide a suitable solution.

Contact Us

For any shipping questions or special delivery requests, please reach out to our team:
📧 support@freeframeoptics.com

Thank you for choosing Free Frame Optics.
We are committed to delivering eyewear you’ll love, with care and transparency.